09:47Machine-translated from Azerbaijani by AIRead in Azerbaijani
Apple Will Replace iPhone 18 Pro Max Phones That Lose Service on AT&T for Free
Apple has confirmed that cellular service is being disrupted on some iPhone 18 Pro Max phones connected to the AT&T network in the US. When the issue occurs, “SOS” appears in the status bar, and users cannot make calls, send messages, or access the internet over 4G and 5G. Even calls to the 911 emergency number do not go through. According to the company, the issue has affected a small number of users and has only been seen on this model.
Apple released the iOS 27.0.1 update at the beginning of the week and a separate carrier settings update on Friday. The goal is to prevent the issue from occurring on other devices. However, installing the update and restoring the system do not help phones that have already lost cellular service. Apple will replace those phones for free. Users can contact Apple Support, an Apple Store, or AT&T for this.
AT&T sent its customers an SMS asking them to install iOS 27.0.1 immediately. To check for the update, users need to open Settings > General > Software Update. The carrier settings update will be downloaded automatically within 14 days. To check for it manually, users can go to Settings > General > About. If the update window does not appear, the latest version is most likely already on the phone.
Although Apple says the issue affects a small number of devices, some estimates suggest that thousands may be affected. No similar complaints have been reported on the T-Mobile and Verizon networks. The issue has also not been seen on a device using Google Fi. The iPhone 18 Pro on the AT&T network has not been affected by this issue either. Some users have written that iOS 27.0.1 and the test version of iOS 27.2 did not restore the lost cellular service.
It has not yet been confirmed whether the issue is related to the phone’s hardware. In the US version, the iPhone 18 Pro Max is the only model that uses the Qualcomm Snapdragon X80 modem to connect to the cellular network. The iPhone 18 Pro has an Apple C2 modem.
The Snapdragon X80 was also used in the previous iPhone 17 Pro models, but a separate millimeter-wave antenna has been added to the new phone. This technology increases internet speeds in compatible areas, but distance and physical obstacles can weaken the signal. The Apple C2 modem also supports this antenna.