Asus Refused to Give a Cheap Receiver to a Customer Who Spent $30,000

    Asus initially denied a request for a new 2.4 GHz receiver for the ROG Delta II KJP gaming headset from a customer named Lucas, who had spent more than $30,000 on Asus products. The support service said that accessories were not covered by the warranty and advised him to buy the part from a third-party seller. The customer then made the issue public on Reddit.    Lucas also shared his purchase history as evidence. The images showed at least 18 Asus products purchased this year alone. The ROG Delta II KJP headset was purchased in April, and its warranty is valid through January 31, 2027. The model normally retails for $270 but is currently available at Best Buy for $199.    Asus's official policies state that additional accessories provided free with a laptop, such as a mouse, are not covered by the warranty. However, parts included in a peripheral device's box and considered essential to its operation are subject to the same warranty terms as the main product. Since the wireless receiver is a core component of the headset, it should be replaced if it malfunctions, though the situation is different if it is lost or broken by the user.    Although the company lists three spare-parts suppliers in North America, no receiver compatible with this model could be found on their websites. An Asus representative responded to the Reddit post, apologized, and said the matter had been escalated. The representative said such a situation should not occur, regardless of whether the customer is new or loyal.