Azercell Opens Its First Next-Generation Dealer Store

Azercell is opening its first dealer store with a new concept to provide subscribers with more modern and flexible service options through digital solutions. Located at 15A Şıxəli Qurbanov Street in Baku, the store brings together digital technologies, a customer-centric service model and modern retail solutions in one location.

Developed with the global telecommunications sector’s leading practices in mind, the new concept places particular emphasis on simplifying the service process and creating a more flexible model tailored to subscribers’ needs.

The digital self-service solutions introduced at the store allow subscribers to perform a range of transactions more conveniently and quickly. Interactive screens provide information about products and services and allow customers to explore the available options. Subscribers who need individual assistance are also served by representatives.

The new concept also covers the retail experience. In addition to Azercell’s products and services, customers can explore and purchase various devices at the store. The integration of digital solutions into the sales process also makes product information more readily accessible.

The launch of the next-generation store is another step by Azercell toward digitizing customer service and improving service quality. The company will continue creating more convenient, flexible and modern service options for its subscribers.