Google tests AI summaries and chatbot on support pages

Google has begun showing a brief AI-generated summary and a chatbot instead of detailed articles on its support pages. The change was first spotted in the Google Account Help section and currently covers only some topics. Even when a user opens a direct link to a support article, they first see a new screen called “Ask Google Help.”

The new screen condenses the support article and shows the key steps for resolving the issue. Gemini answers additional questions written by the user in everyday language and helps them determine the next step. The full article has not been removed. Users can access the original page by clicking the “View Sources” button below the AI response.

The new interface appears on pages about securing a compromised account and resolving common problems with 2-step verification. Google is testing this approach only for selected support topics. The Google Pixel Help section still opens regular articles as before. Google Chrome support has switched to the new AI screen, while the feature has not yet appeared in the Gemini section.

The change has also affected the support service’s main page. Topic links are no longer displayed on the first screen. Instead, an AI chatbot opens and directs the user to the appropriate page. Google also warns that AI responses may contain errors. Those who want to check the exact instructions and limitations should use the “View Sources” button to access the source article.