15:16Machine-translated from Azerbaijani by AIRead in Azerbaijani
Nvidia Refuses Warranty Repair for RTX 5090 With Unreadable Serial Number
According to the owner of a “GeForce RTX 5090 Founders Edition,” “Nvidia” refused to accept the graphics card for warranty repair because its serial number was unreadable. The UK-based user encountered a black screen and sudden shutdowns under heavy workloads. Although the user sent the graphics card to the company, there was no response for 30 days. The user later received a letter stating that the claim had been rejected.
The serial number is printed in ink on the graphics card’s metal bracket and may wear off over time. In a discussion on “Reddit,” other “GeForce RTX 5090” owners wrote that they had encountered the same problem. Dust, oxidation, and corrosion can make the number difficult to read. On the previous “GeForce RTX 4090 Founders Edition” model, the serial number was laser-engraved into the metal surface. The same serial number also appears on a label on the graphics card’s removable PCIe connector. If the graphics card works, the number can be retrieved from the command line using the “Nvidia SMI” software. The user also kept the original box and the receipt from the “Nvidia” store in the UK. However, according to the user, this evidence was not considered when the warranty claim was reviewed.
Another user encountered a similar situation after sending a “GeForce RTX 5090 Founders Edition” graphics card in for warranty service 2 months ago. Only part of the serial number on that user’s device was visible. However, the claim was accepted after photos of the box were submitted. It is therefore unclear whether “Nvidia” applies the same rule to all such cases. It is also possible that hot airflow can gradually erase the ink-printed number. Supplies of the “GeForce RTX 5090” have fallen considerably in the US market. Prices for some models still available for sale start at $6,500 (approximately AZN 11,050). This is 3.25 times the recommended price for the graphics card. Users recommend taking a photo that shows the serial number and the label on the box in the same frame. The serial-number problem adds to previous concerns about the melting of the 16-pin power connector.
The serial number is printed in ink on the graphics card’s metal bracket and may wear off over time. In a discussion on “Reddit,” other “GeForce RTX 5090” owners wrote that they had encountered the same problem. Dust, oxidation, and corrosion can make the number difficult to read. On the previous “GeForce RTX 4090 Founders Edition” model, the serial number was laser-engraved into the metal surface. The same serial number also appears on a label on the graphics card’s removable PCIe connector. If the graphics card works, the number can be retrieved from the command line using the “Nvidia SMI” software. The user also kept the original box and the receipt from the “Nvidia” store in the UK. However, according to the user, this evidence was not considered when the warranty claim was reviewed. Another user encountered a similar situation after sending a “GeForce RTX 5090 Founders Edition” graphics card in for warranty service 2 months ago. Only part of the serial number on that user’s device was visible. However, the claim was accepted after photos of the box were submitted. It is therefore unclear whether “Nvidia” applies the same rule to all such cases. It is also possible that hot airflow can gradually erase the ink-printed number. Supplies of the “GeForce RTX 5090” have fallen considerably in the US market. Prices for some models still available for sale start at $6,500 (approximately AZN 11,050). This is 3.25 times the recommended price for the graphics card. Users recommend taking a photo that shows the serial number and the label on the box in the same frame. The serial-number problem adds to previous concerns about the melting of the 16-pin power connector.