16:04Machine-translated from Azerbaijani by AIRead in Azerbaijani
PNY Denies Warranty Claim for GeForce RTX 5090 With Melted Cable
Reddit user Melodic_Initial_1767 said PNY rejected a warranty claim for a failed GeForce RTX 5090. The connectors at both ends of the 12V-2x6 cable connected to the graphics card melted. The user used the modular cable included with a 1,600 W ASRock PG-1600G power supply. In other words, no separately purchased cable or adapter was connected.
According to the user, the graphics card was running with the standard BIOS, meaning its factory settings, and had not been overclocked. The power limit had even been manually reduced, and the card was idle when the failure occurred. A warranty claim was sent to PNY after the incident, but it was rejected the following day. The company said that only cards connected to cables and adapters it has approved are covered by the warranty. The warranty terms shared by the user do not specify any separate restriction concerning the 12V-2x6 cable. The installation guide simply requires an available connector from the power supply to be connected to the graphics card. There is also no list of approved cables on PNY's website or in the product documentation. The user asked which term the decision was based on but was told that the denial was final and the claim had been closed.
The ASRock PG-1600G power supply also has a protection feature called TempGuard. This system is designed to monitor the temperature of the 12V-2x6 connector on the power supply side. However, damage to both ends of the cable shows that the protection system was unable to prevent the danger. ASRock provides a 10-year warranty for this power supply. The user was advised to contact that company as well. The cheapest new GeForce RTX 5090 is currently selling for $4,400 (approximately AZN 7,480). The user reportedly paid $2,000 (approximately AZN 3,400) or more for the card. The dispute therefore concerns the warranty for an expensive product. It remains unclear whether PNY will reverse its decision and how ASRock will respond to the claim.
According to the user, the graphics card was running with the standard BIOS, meaning its factory settings, and had not been overclocked. The power limit had even been manually reduced, and the card was idle when the failure occurred. A warranty claim was sent to PNY after the incident, but it was rejected the following day. The company said that only cards connected to cables and adapters it has approved are covered by the warranty. The warranty terms shared by the user do not specify any separate restriction concerning the 12V-2x6 cable. The installation guide simply requires an available connector from the power supply to be connected to the graphics card. There is also no list of approved cables on PNY's website or in the product documentation. The user asked which term the decision was based on but was told that the denial was final and the claim had been closed. The ASRock PG-1600G power supply also has a protection feature called TempGuard. This system is designed to monitor the temperature of the 12V-2x6 connector on the power supply side. However, damage to both ends of the cable shows that the protection system was unable to prevent the danger. ASRock provides a 10-year warranty for this power supply. The user was advised to contact that company as well. The cheapest new GeForce RTX 5090 is currently selling for $4,400 (approximately AZN 7,480). The user reportedly paid $2,000 (approximately AZN 3,400) or more for the card. The dispute therefore concerns the warranty for an expensive product. It remains unclear whether PNY will reverse its decision and how ASRock will respond to the claim.