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16:04Machine-translated from Azerbaijani by AIRead in Azerbaijani

RTX 5090 Graphics Card Cable Melts in PC Built by Digital Storm

The power connector for the GeForce RTX 5090 graphics card in a Corsa desktop computer built by Digital Storm has melted. Anthony DeMarco’s father bought the computer for $5,245 before tax, or about 8,920 manats. The system was delivered in May 2025, but it was stored in its box after a brief test. The computer began being used in August 2026. About 2 weeks later, there was a burning smell and the image on the monitor began to flicker.

Digital Storm-un yığdığı kompüterdə RTX 5090 videokartının kabeli əriyib

The computer has an AMD Ryzen 9 9950X processor, 2 TB of Crucial T700 Pro SSD storage and 64 GB of Kingston Fury RGB RAM. The PNY GeForce RTX 5090 graphics card is connected to a 1,000 W, 80 Plus Gold-certified power supply. The cable melted at both the graphics card and power supply ends, fusing to the ports. The damage at the power supply was more severe, leaving exposed wires at both ends of the cable.

Digital Storm provides a 1-year warranty on parts and a 3-year warranty on computer assembly. Because the system remained in its box for a long time, the warranty period for the parts had expired. PNY provides a 3-year warranty on its GeForce RTX graphics cards. DeMarco contacted Digital Storm on August 26 and PNY on September 8. However, each party said the other was responsible for resolving the problem.

Digital Storm-un yığdığı kompüterdə RTX 5090 videokartının kabeli əriyib

According to PNY, only the cable or adapter included in the graphics card’s box is covered by the warranty for the 16-pin power connector. The prebuilt computer, however, used Digital Storm’s own cable. PNY said it supports computers assembled by authorized companies, but does not provide a warranty for every cable they select. DeMarco filed a complaint with the Consumer Product Safety Commission on September 16. PNY then said it would review the case again.

DeMarco wants a refund rather than a replacement graphics card. He does not consider it safe to use the same model again. PNY also does not offer a paid repair service. Melting of the power connector known as 12VHPWR has previously been reported on RTX 4090 and RTX 5090 models from various manufacturers. PCI-SIG, which developed this connector standard, called on manufacturers to strengthen safety testing back in 2022.