19:40Machine-translated from Azerbaijani by AIRead in Azerbaijani
Zotac Denies Warranty for RTX 3060 Graphics Card That Sat in Storage for 2 Years
In India, a customer who bought a “Zotac GeForce RTX 3060 Twin Edge” was denied warranty service approximately 1 year after the purchase. The graphics card was purchased on 27 June 2025 from the “KVR Gaming System” store in Delhi. In India, “Zotac” provides a 3-year standard warranty for the “RTX 30” and newer series. Despite this, the company said the card’s warranty period had expired.
The buyer registered the product in “Zotac”’s system within a few days. An automatic confirmation arrived on 2 July 2025, and the registration was supposed to extend the standard warranty by another 2 years. However, the company’s serial number check showed an import date of April 2023. According to “Zotac,” registering a product in the system does not by itself establish warranty eligibility. According to the company’s explanation, the warranty period may be calculated from the purchase date or the date listed in the distributor’s import document. If a product is sold more than 2 years after importation, “Zotac” does not provide an extended warranty. The graphics card purchased by the customer had remained in the store’s warehouse for approximately 2 years. The company therefore advised the buyer to contact the store that sold the product. “Zotac”’s warranty terms for India state that the warranty period begins on the purchase date or the distributor’s import date. However, it is unclear under what circumstances the import date is used. The customer says that an ordinary buyer has no way of knowing when a product was brought into the country. The registration confirmation sent immediately after the purchase also did not indicate any warranty-related problem. The graphics card owner said he would go to the store to request a replacement and record the meeting as evidence. If the problem is not resolved, he will file a complaint with India’s National Consumer Helpline. In December 2025, “Zotac” also rejected a warranty claim from an “RTX 5070 Ti” owner because of a crack in the PCB, the graphics card’s main electronic circuit board. The company said that the damage had been caused by an external mechanical impact.
The buyer registered the product in “Zotac”’s system within a few days. An automatic confirmation arrived on 2 July 2025, and the registration was supposed to extend the standard warranty by another 2 years. However, the company’s serial number check showed an import date of April 2023. According to “Zotac,” registering a product in the system does not by itself establish warranty eligibility. According to the company’s explanation, the warranty period may be calculated from the purchase date or the date listed in the distributor’s import document. If a product is sold more than 2 years after importation, “Zotac” does not provide an extended warranty. The graphics card purchased by the customer had remained in the store’s warehouse for approximately 2 years. The company therefore advised the buyer to contact the store that sold the product. “Zotac”’s warranty terms for India state that the warranty period begins on the purchase date or the distributor’s import date. However, it is unclear under what circumstances the import date is used. The customer says that an ordinary buyer has no way of knowing when a product was brought into the country. The registration confirmation sent immediately after the purchase also did not indicate any warranty-related problem. The graphics card owner said he would go to the store to request a replacement and record the meeting as evidence. If the problem is not resolved, he will file a complaint with India’s National Consumer Helpline. In December 2025, “Zotac” also rejected a warranty claim from an “RTX 5070 Ti” owner because of a crack in the PCB, the graphics card’s main electronic circuit board. The company said that the damage had been caused by an external mechanical impact.